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Shipping & Returns

Returns Policy

You may return most new, unopened items within 2 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We want you to be 100% happy with everything we make at AAU. 

If there is a problem with your order or the product received, we will gladly accept a request for return, replacement or store credit.

 Note, however, that we are unable to refund custom order items or shipping charges. If a return is necessary, please notify us within 2 days of receipt of your order. We are unable to issue credit or accept returns after 2 days past purchase.

If you have received a free logo design with a team package or decorated garment order and are needing a refund or cancelation; then your refund will be the amount of your order minus the logo design charge listed on our Design Service page.  If your order has been placed into production and items have been ordered or product designing (such as for full dye garments) has started, then there will be a 10% fee for the work progress which has started.  Please ensure that all items are correct, and the order is final before placing the order as the order will start production once payment has been made and no changes, alterations, or cancellations of the order cannot be made without incurring the 10% fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.